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6.1 What can users do when they are unable to login into SPtrader?
Several reasons may lead to the login problem:
- The wrong host is typed. Please check with your broker to see if the host is typed correctly.
- Cannot access the internet. Please contact your ISP (Internet services provider) to check the stability of your network.
- Firewall is set. Please open the ports 8080 to 8089 if firewall setting is allowed. Otherwise please tick the 80 port while login if it is permitted on broker side. For further details please contact your broker.
- Proxy is used for browsing the internet.Please tick the "Proxy" while login and click the button to input the proxy information, and try login again. Since proxy settings may limit the websites to be access, please also inform technicians on your side to allow SPSystem to login through port 80 and 443.
6.2 Can the same user ID be logged in at different places?
SP System allows user to login at different places, but each time it is limited to single login only. "User Already Login" will be displayed if user tries double login.
6.3 Can SPsystem automatically logout for me when forget to logout?
Yes.Please set the "Inactive Timeout" interval in "Preference" → " General Preference". SP System will automatically logout if no action is performed within the time interval.
6.4 What happens if my Internet Service Provider goes down, and I want to place a trade?
If your computer goes down or you are unable to trade online for any other reason, you may call your Broker and they will trade for you.